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The Lightning UI itself is a modern web UI with a mix of easier-to-read text, icons, and graphics providing a snapshot of your business. Third-party service integrations are easier, and you can also build custom components for the CRM platform's web interface. It's an entire framework that developers can use to create modern Salesforce apps. Though we're talking about Lightning as an interface, it's actually a lot more than that.

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Or, check out a free online tool from Salesforce, the Readiness Check, which prepares a personalized report on what immediate benefits your company can expect from switching to Lightning, as well as any potential adjustments you'll face in the process. If you're up and running already with Salesforce, you should get in touch with your Salesforce representative to make sure that whatever advantage you've found will be duplicated in Lightning at a later date.

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If you're not yet a Salesforce user and want to learn more about the software, then check out our full Salesforce pricing guide. Even then, you'll want to move to the newer interface when those key reasons for using Classic are solved in Lightning. Ultimately, new users should stick with Lightning unless there is some clear feature advantage to going with Classic. It would be a real pain to get settled on Classic only to have to turn around a year later and migrate to the newer platform. There's no guarantee that's the case, however, so choose wisely. The general consensus online is that Classic will be around for years, though, as Salesforce closes any existing feature gaps and continues support for large enterprises. Salesforce has yet to announce an end date for Classic interface support. If you do choose Classic, be aware there's a little uncertainty about its future.

Classic, meanwhile, can work for teams returning to Salesforce or those unable to move yet. The interface is much more comprehensible, faster, and it is the future of the Salesforce platform. New users should stick with Salesforce Lightning unless there is some clear feature advantage to going with Classic, which there does not seem to be.įor the vast majority of users Lightning is the way to go, especially if your company is brand new to Salesforce. Those looking for even more in-depth guidance should check out Saleforce's feature comparison chart – spoiler alert, it's very favorable towards Lightning.

Workspace page layout - Lightning enables users to design new types of pages, from App Pages to Home Pages to Record Pages, while Classic just offers one basic type of page.

Activity timeline - Lightning includes a timeline to help users keep track of their history of activity for each account or each lead, but Classic does not.

Permissions also come with stronger authentication standards.

Greater security - Lightning comes with LockerService, a feature that adds a layer of security between the components that make up the Lightning interface.

Lightning adds far more: Revenue and quantity forecasts, product and schedule date forecasts, territory forecasts, forecast sharing, and other forecasts that are customizable by currenty and number, capable of covering Opportunity, Opportunity Product, Opportunity Split, and Line Item Schedule.

Expanded forecasting - Classic offers revenue and quantity forecasts.

Home features - Both interfaces offer Events, Calendars, and customizable dashboards, but only Lightning includes news, key deals, and a performance chart on the homepage.

Here's a quick look at a few of the biggest benefits Lightning offers over Classic:

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Unsure of which Salesforce plan to go for, or what it may cost? It only takes moments to get a personalised quote – click our simple CRM Software Quotes Tool to get started.Ĭomparing the major feature differences between Classic and Lightning is like hitting a moving target, with new updates happening all the time. Some may chose to stick with Classic, however, if it's working great already and they don't want to risk losing some functionality or dealing with a learning curve. Plus, Classic will eventually be phased out, so users might as well get used to Lightning now.

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If you already use Salesforce, you'll likely still want to upgrade to Lightning from Classic, as the learning curve should be outweighed by the intuitive interface and smoother workflow. If you don’t already have Salesforce, you should definitely pick the Lightning version, as it offers the most modern features. In recent years, Salesforce has taken that customizability a little further by allowing customers to choose between two different versions of the software: Salesforce Lightning vs Salesforce Classic. That's thanks to its ease-of-use, its app marketplace, and its customizability. Salesforce is one of the biggest names in customer relationship management software.